Boost your career as a Athlete Success Coordinator at our startup. Your role is crucial in the adoption of our athlete health service within the sports industry. In this key role, you'll be instrumental in ensuring the satisfaction and success of our athletes and customers.

Job Description:

Elevate your career as an Athlete Success Coordinator with us. In this key role, you'll be instrumental in ensuring the satisfaction and success of our athletes and customers. Your responsibilities will span across customer and athlete onboarding as well as Tier 1 support. You'll collaborate directly with athletes and customers, guiding them through our services, addressing inquiries, and providing exceptional assistance. Your contributions will directly impact the success and retention of our athlete and customer base. Join us and make a difference in athlete health and satisfaction.

Culture and Vision:

Our mission is to not only acquire customers but also to ensure their continued success on our platform post-sale. As an Athlete Success Coordinator, your skills will be pivotal in expanding and improving our user engagement strategies. Collaborate closely with our team of dedicated athletic health enthusiasts to ensure our solutions are precisely tailored to meet the needs of our clients, driving a lasting positive impact on our users.

Where will my time be allocated?

• Engaging with customers and building strong relationships,

• Managing the onboarding of customers and athletes,

• Answering tier 1 support inquiries,

• Collaborating on cross-functional strategic initiatives to drive growth and success.

Responsibilities:

• Lead the onboarding process for new customers and athletes, ensuring a seamless and positive experience as they transition to our platform.

• Provide clear and comprehensive guidance to customers and athletes during the onboarding process, ensuring they fully understand our services and how to use them effectively.

• Serve as the first point of contact for customer and athlete inquiries, addressing their questions and concerns promptly and professionally.

• Actively engage with customers and athletes, building strong relationships to foster a sense of community and trust in our platform.

• Collect user feedback during interactions, providing insights to improve our services and user experience.

• Demonstrate adaptability within a startup environment, taking on diverse roles and responsibilities as required to drive success.

Requirements:

• Entrepreneurial spirit.

• Passion for fitness, athletics, health, and wellness.

• Extrovert personality and enjoy meeting new people.

• Background in Athletic Training, Exercise Science, Kinesiology, Sports Medicine, or even business-related fields.

• Can-do attitude-get things done approach, a bias towards action.

• Enjoy working in a fast-paced startup environment where projects and responsibilities change often.

• Highly organized, can communicate well in both words and text to anyone on our org chart.

• Estimated time commitment of 5 to 10 hours per week with flexible hours.

Select Success Metrics for Role:

• User Churn Rate:  This measures the percentage of users who stop using the platform after onboarding. It shows how well onboarding retains users.

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• Weekly Active Users (WAU): It counts how many users are active on the platform each week. This shows if customer support keeps users engaged.

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• Net Promoter / Customer Satisfaction Score: Measures overall user satisfaction and referral potential.

Compensation:

• Equity: Earn equity based on experience and commitment, with a four-year vesting period as outlined in our equity plan.

• Contingent on sufficient funding or sales expansion.

  • Base Salary: Your compensation will be assessed annually and may be adjusted based on your experience, skillset, and contributions to both individual and company success.

  • Bonus: Enjoy a percentage or fixed bonus tied to both individual and company accomplishments.

  • Benefits: Comprehensive package includes health, dental & vision coverage, retirement plan (401k or equivalent), and ample paid time off (vacation, holidays, sick leave).

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