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FAQ's

Many frequently asked questions are answered below. If you have any other questions or need some guidance, please Contact Us.

Happy Sports Team

The Basics

What is WaveOn?

We are a sports/health tech agency that leverages technology and human experts to manage the health of athletes. Our platform allows athletes to seamlessly move through the evaluation, prevention, treatment, and plan process for their athletic health needs.

Why is WaveOn different?

We're taking the athlete health management system that exists in college/professional sports and delivering it to the amateur/recreational athlete.

Why is WaveOn beneficial?

Sports injuries are a 3.5M dollar industry which is poorly addressed by an outdated healthcare system with expensive co pays, long wait times, and without much progress unless you need surgery.

Is WaveOn Telemedicine?

Telemedicine is more commonly referred to as a single interaction, web replacement for a traditional encounter with a provider. WaveOn is a direct to consumer subscription product that leverages technology to deliver personalized solutions and allows for constant communication with an Athlete Health Agent.

Is WaveOn insurance?

It's not a traditional insurance plan because WaveOn provides services focused on prevention and early intervention protocols to improve overall athlete health. When the injury is severe enough, your insurance will be used as our Athlete Health Agents refer to the appropriate specialist.

 

Do I need health insurance?

WaveOn is not a replacement for the healthcare system.

 

What is a SMART Profile?

Incorporating both preventive and injury information to make informed, instant and data-driven decisions that improve athlete health outcomes.

What is an Athlete Health Agent?

Athletic trainers are sports medicine professionals who can update this process by bringing their unique skill set, typically found in Division I or professional settings, to amateur athletes via technology.

How will WaveOn address my current problems?

Unlike Googling your symptoms and what to do next, your WaveOn Health Coach can offer a virtual assessment, treatment protocols, necessary referrals, a plan to return to your sport, and weekly continued support.

How will WaveOn help me save time and money?

WaveOn is the interstate e-pass for athletes and the healthcare system is the slow and expensive cash lane. WaveOn provides a solution to better navigate athletes past healthcare inefficiencies.

How does WaveOn handle HIPAA?

  1. The platform itself has a high level of security software and measure to control who is able to log-in.  User-name+password+a series of security questions.

  2. Our platform is a central, cloud based software that users need to access, as above.  None of the HIPAA info is sent outside the secure database.  Users must enter the environment to view it.

  3. Information in the platform is only viewable to those providers that have been granted access.  All views are also tracked and reported for audit purposes.

  4. Each provider has a unique digital signature that requires all new information saved and any edits of existing information to be “digitally signed” for audit purposes.

  5. Finally, every file or document saved or recorded in the system is protected based on provider granted access.  Thus a provider isn’t given full chart view at a patient level, it is at the lowest level of file. (i.e. I could give another provider viewing rights to a single x-ray of a patient, but no other information about that patient.

If your question isn't answered, post to the athlete message board in our app and our admin will answer immediately.

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